Replacement Protection Plan
Designed for hardware under $500, these plans provide assurance that if your product fails during the manufacturer's warranty, simply bring it in and we'll take care of it.
- Starts on date of purchase with coverage choices of 1 or 2 years
- No deductible, no hidden charges, and no out-of-pocket costs
- Program is fully insured for your protection
- Plans cover most crucial hardware under $500
- Transferable if resold or given as a gift
Coverage for the Unexpected
DS Replacement Protection Plan*
If your merchandise breaks of fails, the DS Replacement Plan will go to work for you. Just send in your covered merchandise for an assessment of the technical problem.
If a replacement is needed we will send exact replacement, if the item is longer carried we'll provide you with a Gift Card to use at on DS Webstore store. Use the gift card to purchase a replacement, upgrade to a different model, or buy something else. It's your choice!
If your covered product stops working, simply send it back to us and you'll shipped with a replacement. Because bad luck deserves good coverage.
What’s Not Covered?
In addition to any other Coverage and Product-specific exclusions identified above, claims and Coverage under this Plan will be denied in the following situations:
Any and all pre-existing conditions that occur prior to the Coverage Start Date of this Protection Plan;
a. Cosmetic damage (e.g., scratches, tears, dents and broken casing) that does not otherwise affect or impede its functionality or materially impair its use;
b. Theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Product;
c. Damage caused by accident (unless you have purchased ADH Coverage and it is a covered event as stated in Section 5.2);
d. Faulty installation, repair, or maintenance by anyone other than a DS authorized service provider;
e. Extreme environmental conditions (including extreme temperature or humidity) leading to problems such as external condensation and mold;
f. Acts of God including lightning, fire, flood, earthquakes and other external causes;
g. Use outside of the permitted or intended uses described by the manufacturer;
h. Damage caused by contact with any human or animal bodily fluids;
i. Covered Products that have been lost or stolen (this Plan only applies to products returned in their entirety);
j. If the serial numbers on your Covered Product have been altered, defaced or removed or if you submit a claim for a product having a different serial number than the serial number our records indicate for the Covered Product unless you show that you received a replacement product from the manufacturer under the manufacturer’s warranty;
k. Damage to, or loss of, any software or data residing or recorded in your Covered Product (when providing repair or replacement service, we will use reasonable efforts to reinstall your Covered Product’s original software configuration and subsequent update releases, but we will not provide any recovery or transfer of software or data);
l. If the failures or parts and/or labor costs incurred are the subject of a manufacturer’s recall;
m. If the Covered Product has been used for commercial purposes, unless expressly stated on your purchase receipt that this is a Commercial Plan;
n. Preventative maintenance on the Covered Product;
o. Damage that is secondary damage or any damage that would be ordinarily covered under a primary insurance policy (e.g., car accident causes damage to the Covered Product);
p. Protection against any other act or result not covered by this Plan; and
q. Any resultant damage to the Covered Product that arises from one or more conditions described above.